TA : Rancang Bangun Aplikasi Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Dewi Sinta Hotel and Restaurant

Negara, I Dewa Gede Dirga (2014) TA : Rancang Bangun Aplikasi Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Dewi Sinta Hotel and Restaurant. Undergraduate thesis, STIKOM Surabaya.

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Abstract

Dewi Sinta Hotel and Restaurant is a hotel located in the Tanah Lot temple, Bali. This hotel has a problem about analysis impact of service quality to customer satisfaction at Dewi Sinta Hotel And Restaurant. This problem exists because Dewi Sinta Hotel and Restaurant doesn’t have system for analysis impact of service quality to customer satisfaction. Dewi Sinta Hotel and Restaurant can solve the problem with customer satisfaction application for analyze impact of service quality to customer satisfaction. This application have independent variable function and record customer characteristics data. Independent variable and dependent variable has a relationship, therefore using multiple linear regression method. The next process is implementation and evaluation of applications. Based on the application results with 42 respondent data, concluded impact of service quality to customer satisfaction information. The information show the application can analysis impact of service quality to customer satisfaction and customer characteristics at Dewi Sinta Hotel And Restaurant


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Item Type: Thesis (Undergraduate)
Additional Information: I Dewa Gede Dirga Negara (09410100131)
Uncontrolled Keywords: Application, Quality of Service, Customer Satisfaction, Impact Of Service Quality, Multiple Linear Regression, Aplikasi, Kualitas Pelayanan, Kepuasan Pelanggan, Analisis Pengaruh Kualitas Pelayanan, Regresi Linier Berganda
Subjects: 600 – Technology > 650 Management & auxiliary services
Divisions: Fakultas Teknologi dan Informatika > S1 Sistem Informasi
Depositing User: Agung P. W.
Date Deposited: 16 Jun 2015 06:40
Last Modified: 16 Jun 2015 06:40
URI: http://repository.dinamika.ac.id/id/eprint/1124

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