Pembuatan Prototipe Perangkat Lunak Pengklasifikasian Komplain Layanan Operasional Pengguna Jasa Kepelabuhanan Menggunakan Naïve Bayes Classifier (Studi Kasus Pelabuhan Cabang Tanjung Perak Surabaya)

Kresno, Dodo Priambodo and Sholiq, Sholiq (2008) Pembuatan Prototipe Perangkat Lunak Pengklasifikasian Komplain Layanan Operasional Pengguna Jasa Kepelabuhanan Menggunakan Naïve Bayes Classifier (Studi Kasus Pelabuhan Cabang Tanjung Perak Surabaya). In: Seminar Nasional Sistem & Teknologi Informasi (SNASTI) 2008, 22 Oktober 2008, Surabaya.

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Abstract

Quality of service activities port have to ever imported to reach good government mention, one of them is by accepting customer feedback in the form of complain operational service. By exploiting technology internet and mobile phone, complain operational service will be processed and classified automatically based on label categorize and delivered to relevant division in Tanjung Perak port branch office by using one of algorithm Machine Learning that is Naïve Bayes Classifier. Result of research test-drive by using complain data, indicate that the prototype of classification system complain operational service of port services can classified complain quickly and precisely and serve the purpose of reference in system development classification complain manifestly.

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