Niovitta, Yoe One Ariestya, Sudarmaningtyas, Pantjawati 
ORCID: https://orcid.org/0000-0003-3206-4052 and Sutomo, Erwin
(2016)
Perancangan Prosedur Pengelolaan Masalah Layanan Sistem dan Teknologi Informasi di Laboratorium Komputer Institut Bisnis dan Informatika Stikom Surabaya.
JSIKA, 5 (1).
ISSN 2338-137X
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Abstract
In Private Higher Education (PTS) Institut Bisnis dan Informatika Stikom Surabaya, Computer Laboratory (Labkom) is one of the most important part to ensure the process for student practicum. Labkom in Institut Bisnis dan Informatika Stikom Surabaya use Information Systems and Technology (STI) to facilitate business processes in providing services for students, teacher, and staff. But in the application of STI services is very possible for problems to occur. The problems was never recorded, so it makes if the problems recur again, it will affects the completion time of handling, the frequency of the similar problems to handling, and cost. It decreases the level of user satisfaction,convenience level of service, and availability of STI service itself. So the problems of STI services should be managed. Labkom already has policy to manage that problem, but this policy does not have a procedure that contains a step of operational how to manage the the problems. So this research was conducted to produce the procedures based on the Labkom policy and use ITIL V3 Problem Management as a guide. The result of this research produces five Standard Operating Procedures (SOPs), six work instructions, and 18 work records to manage the problems of STI services.
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| Item Type: | Article |
|---|---|
| Additional Information: | Yoe One Ariestya Niovitta, Pantjawati Sudarmaningtyas, Erwin Sutomo |
| Uncontrolled Keywords: | STI Services, Problem Management, Procedure |
| Dewey Decimal Classification: | 600 – Technology > 650 Management & auxiliary services > 658 General management |
| Divisions: | Perpustakaan > Laporan Penelitian |
| Depositing User: | Annuh Liwan Nahar |
| Date Deposited: | 17 Feb 2021 11:17 |
| Last Modified: | 22 Feb 2021 14:02 |
| URI: | http://repository.dinamika.ac.id/id/eprint/5491 |
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