Evaluasi Tingkat Kepuasan Pengguna Sistem Informasi Cyber Campus (SICYCA) Dengan Model Delone dan Mclean (Studi Kasus: STIKOM Surabaya)

Mastan, Ignatius Adrian and Winarno, Wing Wahyu (2013) Evaluasi Tingkat Kepuasan Pengguna Sistem Informasi Cyber Campus (SICYCA) Dengan Model Delone dan Mclean (Studi Kasus: STIKOM Surabaya). In: Seminar Nasional Sistem & Teknologi Informasi (SNASTI) 2013, 24 Oktober 2013, Surabaya.

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Development of Information Technology ( IT ) has provided the tools for universities to improve the service quality to the academic community. Information system that supported by IT can add value to each college if it is designed to be an effective and efficient information system. STIKOM Surabaya had been using Cyber Campus Information System that designed to help the academic community to obtain academic information more easily. Students can easily access the web-based SICYCA anywhere and anytime in sicyca.stikom.edu. SICYCA had been facing several obstacles in its using, such as the difficulty in accessing SICYCA from outside the campus area, very long loading data until it shows " request time out", the server often down when accessed by multiple users, inappropriate user interface if accessed by browsers other than Internet Explorer and yet support for mobile site. Although there are several obstacles, using SICYCA for academics are perceived important in academic activities. Therefore, we need to evaluate it by using the model of information system success DeLone and McLean. By using DeLone and McLean Model, is expected to determine the relationship between the variables represented by information quality, system quality, service quality, intention to use, user satisfaction and net benefits. Retrieval data is acquired by using questionnaires with STIKOM students Surabaya as the respondents. Then the data is processed by Structural Equation Modeling (SEM) analysis tool. Based on the results of the tests on the hypotheses that have been put forward, the conclusion is that the information quality, system quality, and service quality have a positive effect on intention to use and user satisfaction that both of them give a positive effect on the net benefit. Thus SICYCA in its use has given satisfaction to its users, although there are still some shortcomings and weaknesses.

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Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN : 978-979-8968-36-5
Uncontrolled Keywords: information systems success, DeLone and Mclean model, information system cyber campus
Dewey Decimal Classification: 600 – Technology > 650 Management & auxiliary services
Divisions: Penelitian dan Pengabdian Masyarakat > Seminar Nasional Sistem & Teknologi Informasi (SNASTI) 2013
Depositing User: Agung P. W.
Date Deposited: 12 Sep 2014 08:47
Last Modified: 19 Sep 2014 08:28
URI: http://repository.dinamika.ac.id/id/eprint/560

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