TA : Pengukuran Kualitas Website Dengan Menggunakan Metode Webqual (Studi Kasus Pada Website PT. Roda Express Sukses Mandiri)

Sukmajati, Gilar Kurnia (2014) TA : Pengukuran Kualitas Website Dengan Menggunakan Metode Webqual (Studi Kasus Pada Website PT. Roda Express Sukses Mandiri). Undergraduate thesis, STIKOM Surabaya.

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Abstract

Rodex Travel established on September 9, 2009, under the auspices of PT. Roda Express Sukses Mandiri. The company is engaged in the tour and travel. In December of 2009 Rodex Travel formally have a website with the address www.rodextravel.com as a means to conduct the company's business. During this service implemented have not be evaluated about quality of the website is based on the perception of the end user as feedback to the manager of the website (management) in order the customer be satisfied with its service. The purpose of this study to look into the matter by analyzing the relationship between the quality of a website (Website Quality) and customer satisfaction (Customer Satisfaction). From questionnaires conducted obtained a sample of 95 respondents. Data from the questionnaire done testing variable with test validity and reliability. Then, do the test normality of data and test of assuming as requirement the next step is the implementation of multiple linear regression analysis. Based on the results of this test showed that the variable quality of use (usability), the quality of information (information quality), and the quality of the interaction (interaction quality) a significant and positive effect on customer satisfaction (customer satisfaction) with a coefficient of determination of 0.622 and F count (52.564) > F table (2.704).

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Item Type:	Thesis (Undergraduate)
Additional Information:	Gilar Kurnia Sukmajati (05410100216)
Uncontrolled Keywords:	Website Quality, Sampel, Regresi Linear, Website Quality, Customer Satisfaction, Linear Regression
Dewey Decimal Classification:	600 – Technology > 620 Engineering & Applied operations
Divisions:	Fakultas Teknologi dan Informatika > S1 Sistem Informasi
Depositing User:	Agung P. W.
Date Deposited:	17 Apr 2015 10:22
Last Modified:	17 Apr 2015 10:22
THESIS ADVISORS:	1. UNSPECIFIED (NIDN : UNSPECIFIED)
URI:	http://repository.dinamika.ac.id/id/eprint/1009