TA : Perancangan Prosedur Pengelolaan Masalah Layanan Sistem dan Teknologi Informasi di Laboratorium Komputer STMIK Stikom Surabaya

Niovitta, Yoe One Ariestya (2014) TA : Perancangan Prosedur Pengelolaan Masalah Layanan Sistem dan Teknologi Informasi di Laboratorium Komputer STMIK Stikom Surabaya. Undergraduate thesis, Stikom Surabaya.

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COVER.pdf - Accepted Version

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ABSTRAK_ID.pdf - Accepted Version

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DAFTAR_ISI.pdf - Accepted Version

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BAB_I.pdf - Accepted Version

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In Private Higher Education (PTS) STMIK STIKOM Surabaya Computer Laboratory (Labkom) is one of the most important part to ensure the process for student practicum. Labkom in STMIK STIKOM Surabaya use Information Systems and Technology (STI) to facilitate business processes in providing services to students, faculty, and staff. But in the application of STI services is very possible for problems to occur. The problems was never recorded, so it makes if the problems recur again, it will affect the completion time of handling, the frequency of the similar problems to handling, and cost. It decreases the level of user satisfaction, convenience level of service, and availability of STI service itself. Therefore, the problems of STI services should be managed. Labkom already has policy that manage that problem, but this policy does not have a procedure that contains a step of operational how to manage the the problems. So this research was conducted to produce the procedures that refers to the Labkom policy and use ITIL V3 Problem Management as a guide. The result of this research produces five Standard Operating Procedures (SOPs), six work instructions, and 18 work records to manage the problems of STI services.

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Item Type: Thesis (Undergraduate)
Additional Information: Yoe One Ariestya Niovitta (10410100248)
Uncontrolled Keywords: STI Services, Problem Management, Procedure
Dewey Decimal Classification: 600 – Technology > 650 Management & auxiliary services
Divisions: Fakultas Teknologi dan Informatika > S1 Sistem Informasi
Depositing User: Agung P. W.
Date Deposited: 03 Oct 2015 07:31
Last Modified: 03 Oct 2015 07:31
URI: http://repository.dinamika.ac.id/id/eprint/1328

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